When You Are On a Support Call

This help article explains what happens on your support phone call and the best practices for a successful outcome.

Provide All Details

When describing your issue to our support team member, please ensure you provide all the relevant details. The more relevant information you give us, the better will be able to assist with your issue.

Choose a Quiet Environment

To minimise interruptions and allow our support team member to understand your request properly, ensure you are in a quiet environment where you will not be disturbed during your call. Proper communication is essential for successfully resolving issues with our support team members.

You can also use noise-cancelling headphones or earphones if available and you are not in a quiet environment.

Ensure Proper Call Connection

If you are calling from your cell phone, ensure you are in an area with a good network coverage. If calling us from your landline, ensure the line is clear.

This allows proper and uninterrupted conversations with our support team members which is essential for a timely resolution of your issue.